Privacy Policy

Effective Date: May 5, 2025

Toolvine AI (“we,” “our,” “us”) is committed to protecting your data and respecting your privacy following the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our platform.

1. What Personal Data We Collect

We may collect the following categories of personal data when you use Toolvine AI:

Identification Information: Name, email address, phone number, user ID.
Billing Information: Payment details, transaction history (processed securely via third-party payment gateways).
Usage Data: Content created on the platform, preferences, and interaction logs.
Device & Technical Data: IP address, browser type, operating system, device information.

2. How We Collect Your Data

Your data may be collected through:

Account registration
Product purchases or subscriptions
Customer support interactions
Cookies and analytics tools
Third-party integrations (with your consent)

3. Purpose of Data Collection

We collect and use your data for the following lawful purposes:

To provide and maintain our AI content generation services
To process your transactions and manage subscriptions
To personalise your experience and suggest content
To communicate important updates or offers
To comply with legal and regulatory obligations under Malaysian law

4. Disclosure of Your Data

We may share your data with:

Third-party service providers (e.g., payment processors, analytics tools) are only used for service delivery purposes.
Law enforcement or regulatory authorities, if legally required.
Business partners or affiliates, with your consent, where applicable.

We do not sell or rent your data to any third parties.

5. Data Security

We implement appropriate security measures, including SSL encryption, access control, and regular audits, to ensure your data is safe and protected from unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We will retain your data only as long as necessary for the purposes stated in this policy, or as required by Malaysian law. You may request that we delete your data at any time, subject to certain exceptions.

7. Your Rights Under the PDPA

You have the right to:

Access your data
Correct inaccuracies in your data
Withdraw consent (where applicable)
Object to processing for direct marketing
Complain to the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, please contact us at dataprivacy@toolvine.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, track site usage, and serve personalised content. You may adjust your browser settings to manage or reject cookies. See our [Cookie Policy] for more information.

9. International Transfers

If your data is transferred outside Malaysia (e.g., to our global service providers), we ensure that such transfers are conducted securely and in compliance with the PDPA.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

11. Contact Us

If you have any questions or requests related to your data, please contact:

Attn: Toolvine AI – Data Protection Officer
Email: dataprivacy@toolvine.com
Mailing Address:
Inventive Synergy Ventures Sdn. Bhd. / Toolvine AI
B2-2-3, Solaris Dutamas
No. 1, Jalan Dutamas 1
50480 Kuala Lumpur
Malaysia